Last Updated: 14 January 2026
Privacy Policy
Welcome to Fountain Valley Orange County California Locksmith. This Privacy Policy describes how Fountain Valley Orange County California Locksmith ("we," "us," or "our") collects, uses, and discloses your personal information when you use our emergency locksmith services, website, or interact with us. We are committed to protecting your privacy and ensuring the security of your personal data.
1. Who We Are
Fountain Valley Orange County California Locksmith is an emergency locksmith business based in Fountain Valley, CA, USA, providing urgent locksmith services to residents and businesses in Fountain Valley and the surrounding Orange County area.
* Business Name: Fountain Valley Orange County California Locksmith * Address: 10200 Slater Ave, Fountain Valley, CA 92708 * Email: info@fountainvalleycalocksmith.com
2. Information We Collect
We collect various types of information to provide our emergency locksmith services effectively and to improve your experience.
2.1. Information You Provide Directly to Us
When you contact Fountain Valley Orange County California Locksmith for service or through our website, you may provide us with the following personal information:
* Contact Information: Your full name, email address, phone number, and physical address (for service dispatch). * Service Details: Information about your locksmith needs, such as the type of service required (e.g., car lockout, house rekey, safe opening), location of the service, and any specific details relevant to the job. * Payment Information: If you make a payment over the phone, we may collect credit card details or other payment information. Please note that full payment card details are typically processed by secure third-party payment processors, and we do not store sensitive payment data on our servers. * Communication Content: Records of your communications with us, including phone call recordings (where permitted by law and for quality assurance/dispute resolution), emails, and messages sent via our website's contact forms.
2.2. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Location Data: While we primarily collect location information from you directly for service dispatch, your IP address may also provide approximate geographical information.
3. How We Use Your Information
Fountain Valley Orange County California Locksmith uses the collected information for the following purposes:
* To Provide Services: To fulfill your requests for emergency locksmith services, dispatch technicians to your location, and communicate with you regarding your service appointment. * Communication: To contact you about your service request, provide updates, send confirmations, and respond to your inquiries or feedback. * Billing and Payments: To process payments for services rendered and manage billing. * Service Improvement: To understand how our services are used, analyze website traffic, and identify areas for improvement in our service delivery and customer experience. This may involve using aggregated and anonymized data. * Security and Fraud Prevention: To protect our services and customers from fraud, unauthorized access, and other security incidents. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
4. Data Protection and Security Measures
Fountain Valley Orange County California Locksmith implements a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
* Technical Safeguards: We utilize encryption for data transmission (e.g., HTTPS on our website), firewalls, and secure server infrastructure. * Organizational Safeguards: Access to personal information is restricted to authorized employees who need the data to perform their job functions. Our staff are trained on privacy and data security best practices. * Physical Safeguards: Our physical premises and data storage locations are secured against unauthorized access. * Third-Party Security: We work with reputable third-party service providers who also implement robust security measures to protect your data.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
We engage with third-party service providers to support our operations. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Google Analytics: We use Google Analytics to collect data about website traffic and user behavior. This helps us understand how users interact with our website and improve its functionality. Google Analytics collects information such as your IP address, browser type, and pages visited. You can learn more about Google's privacy practices at https://policies.google.com/privacy. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. * Payment Processors: When you make payments for our services, we use third-party payment processors (e.g., Stripe, PayPal, or other credit card processors) to securely handle transactions. Fountain Valley Orange County California Locksmith does not directly store your full payment card details on our servers. These processors are compliant with industry security standards (e.g., PCI DSS). * Communication Platforms: We may use third-party tools for managing customer communications, such as phone systems or CRM software.
6. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. * How We Use Them: * Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas. * Analytics/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously, like the number of visitors, which pages are most popular, and how users navigate the site. This data helps Fountain Valley Orange County California Locksmith improve its website and services. * Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website. You can also delete cookies that have already been set. Refer to your browser's help documentation for instructions on how to manage cookies.
7. User Rights Under Applicable US State Privacy Laws
Fountain Valley Orange County California Locksmith respects your privacy rights. For residents of certain US states, such as California (under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)), you may have specific rights regarding your personal information. While these laws may not apply to all small businesses, we aim to uphold the principles of privacy and data control for all our customers.
You may have the following rights concerning your personal information:
* Right to Know/Access: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share about you. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with legal obligations). * Right to Opt-Out of Sale/Sharing: While Fountain Valley Orange County California Locksmith does not sell your personal information, nor do we share it for cross-context behavioral advertising, you have the right to opt out if such practices were to commence. * Right to Correct: You have the right to request that we correct inaccurate personal information about you. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
8. Data Retention Periods
Fountain Valley Orange County California Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
* Service-Related Data: Information related to your locksmith service requests (e.g., service details, contact information, invoices) is typically retained for a period necessary for warranty claims, legal compliance, and business operational records, usually between 3 to 7 years. * Communication Records: Emails, messages, and phone call recordings (if applicable) may be retained for a similar period to manage customer service inquiries and disputes. * Website Usage Data: Anonymous or aggregated website usage data may be retained indefinitely for analytical purposes.
When your personal information is no longer needed, we will securely dispose of it or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Fountain Valley Orange County California Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
10. Updates to This Policy
Fountain Valley Orange County California Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Fountain Valley Orange County California Locksmith at:
* Email: info@fountainvalleycalocksmith.com * Address: 10200 Slater Ave, Fountain Valley, CA 92708, USA
